Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after you receive your order confirmation email (excluding weekends and holidays).
During peak seasons (holidays, rodeo events, or new arrivals), processing may take up to 3–5 business days.
Orders placed after 2:00 PM PST will be processed the next business day.
We do not process or ship orders on weekends or major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day).

Shipping Methods & Carriers

We ship via USPS, UPS, and occasionally FedEx, depending on the destination, package weight, and size for the fastest and most reliable service. You will receive a tracking number via email once your order ships. Tracking updates may take up to 24 hours to appear with the carrier.

Domestic Shipping (United States)

Contiguous U.S. (48 states): Standard ground shipping typically delivers in 3–7 business days after shipment.
Alaska, Hawaii, and U.S. Territories: Delivery may take 7–14 business days (or longer for remote areas).
APO/FPO/DPO Addresses: Please allow 2–4 weeks for delivery. We ship to these addresses but cannot guarantee expedited options.

Shipping Costs:

Shipping rates are calculated at checkout based on order weight, dimensions, and destination.
Free Standard Shipping on all orders over $[X] (e.g., $150 or $200) within the contiguous United States. (Popular thresholds for western wear stores include $99–$300.)
Expedited options (2-day or next-day) are available at checkout for an additional fee, subject to availability.

Free Shipping Exclusions: Oversized items (e.g., certain hats or saddles if offered), custom or made-to-order items, and shipments to Alaska/Hawaii may not qualify for free shipping.

International Shipping

We currently ship to select countries outside the U.S. (e.g., Canada, Mexico, Australia, and parts of Europe).

International orders are shipped via USPS Priority Mail International or UPS.
Delivery times typically range from 7–21 business days, depending on the destination and customs processing.
International customers are responsible for all customs duties, taxes, import fees, and brokerage charges. These are not included in the shipping cost and must be paid upon delivery.
We do not offer free shipping on international orders.

Important Notes

Shipping charges are non-refundable, even if you return the items (unless the return is due to our error).
If you refuse a delivery, you will be responsible for the original shipping costs and any return shipping fees.
We insure packages up to a reasonable value (typically $100–$5,000 depending on the carrier). For high-value orders, please contact us for additional insurance options.
Delays due to carrier issues, weather, or customs are beyond our control. We’ll work with you to resolve any problems.

Lost, Damaged, or Delayed Packages

If your tracking shows the package is lost or significantly delayed (beyond estimated delivery + 7 days), contact us within 30 days of the ship date for assistance.
For damaged items upon arrival, please take photos and notify us immediately so we can file a claim with the carrier and arrange a replacement or refund.